Customer Service

[vc_row][vc_column][vc_column_text css=”.vc_custom_1501140385950{margin-bottom: -44px !important;}”]Dear Customer,

We’re committed to providing outstanding customer service. We always aim to be within easy reach and we want to make sure you get the answers you want quickly and easily. Our goal is to exceed all customer expectations wherever possible. We are here to help. We are available by phone or by email to assist you in any enquiry you may have. We’re a single point of contact, responsible for overseeing complaints, fault reporting and queries.

Response Times

Our focus is on providing excellent customer service. Our aim is to resolve your queries as quickly and efficiently as possible. We aim to respond to a query on the spot and while you’re on the phone. If this is not possible, we’ll open a case for you and provide a reference number for your enquiry. We aim to get the answers you want and resolve all your queries by the end of the next working week. The lead-time for complex queries is 22 working days.

Complaints and Escalation

We are always sorry when we don’t meet our customer expectations. Our aim is to have a consistent process in place to manage escalations, with clear ownership and improved response times, providing a level of service that our customers can confidently rely upon. A dedicated team will manage complaints and second level escalations to ensure orders, faults and queries not processed within normal lead times are resolved in the shortest time possible.

For postal complains please write or e-mail us at

Complaints Officer
Consulting Networks Limited
Unit 01, Blenheim Court
Bourges Boulevard

Key Information

Many of our self-serve facilities are available 24 hours a day, 7 days a week online, at Please remember to quote your account or reference number when contacting us, and ensure you have the bill payers permission before contacting us. We are only able to provide service if you are a named person on the account. All calls may be monitored or recorded for quality and training purposes.

Finally on behalf of all my Team, I would like to thank you for choosing Consulting Networks.


Yours Sincerely,


Michael O’Leary
Deputy Service Manager, Network Operations.